Privacy Policy

1. Introduction

ArchPad ("we", "us", "our") takes the protection of your privacy seriously. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information when you use our service.

By using ArchPad, you agree to the practices described in this Policy. If you do not agree with this Policy, please do not use our Service.

2. What information we collect

2.1. Information you provide

• Registration data: name, email, role, company name
• Payment information: card data is handled by our payment partners
• Content: architectural artefacts, documents, and comments you upload
• Communications: support messages, feedback, surveys

2.2. Information collected automatically

• Usage logs: IP address, browser, operating system, actions in the Service
• Cookies and similar technologies: for analytics and personalisation
• Performance metrics: load times, errors, usage statistics

3. How we use your information

We use the information we collect to:

• Provide and improve the functionality of the Service
• Process payments and manage subscriptions
• Communicate with you about updates, news, and offers
• Provide technical support and resolve issues
• Analyse use of the Service and optimise the user experience
• Ensure security and prevent fraud
• Comply with legal requirements

4. How we share information

4.1. We do not sell your data

We never sell your personal data to third parties. Your privacy is our priority.

4.2. When we share information

• Service providers: cloud hosting, payment systems, email services
• Business partners: with your consent for integration with other services
• Legal requirements: in response to lawful requests from authorities
• Mergers and acquisitions: during business reorganisation, with notice to users

5. Data security

We apply modern security measures to protect your information:

• End-to-end encryption of data in transit (TLS/SSL)
• Encryption of data at rest (AES-256)
• Two-factor authentication for account access
• Regular security audits and penetration testing
• Limited employee access to personal data
• Monitoring and logging of access to data

Despite our efforts, no method of data transmission or storage is absolutely secure. We cannot guarantee absolute security of your information.

6. Your rights

Subject to applicable law, you have the right to:

• Access: request a copy of your personal data
• Correction: correct inaccurate or incomplete data
• Deletion: request deletion of your data ("the right to be forgotten")
• Restriction: restrict the processing of your data
• Portability: receive your data in a structured format
• Objection: object to certain types of processing
• Withdrawal of consent: withdraw previously given consent at any time

To exercise these rights, please contact us at privacy@archpad.ru

7. Data retention

We retain your personal information only for as long as necessary for the purposes set out in this Policy or to comply with legal requirements.

When you delete your account, your data will be removed within 90 days, except for information we are required to retain by law.

8. International data transfers

Your data may be processed on servers located in different countries. When data is transferred outside your jurisdiction, we ensure an adequate level of protection in line with applicable law.

9. Cookies and tracking

We use cookies and similar technologies to improve how the Service works. You can manage cookie settings through your browser, although disabling some cookies may limit Service functionality.

The types of cookies we use:

• Necessary: for the basic functionality of the Service
• Functional: to remember your preferences
• Analytics: to understand how the Service is used
• Marketing: to personalise advertising (only with your consent)

10. Children

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to this Policy

We may update this Policy from time to time. We will notify you of material changes by email or through a notification in the Service at least 30 days before the changes take effect.

We recommend that you review this page periodically to stay up to date with the current version of the Policy.

12. Contact information

If you have any questions about this Policy or wish to exercise your rights, please contact us:

Data Protection Officer: privacy@archpad.ru
Email: support@archpad.ru
Address: Moscow, Primernaya Street, 1
Phone: +7 (495) 123-45-67

13. Regulatory compliance

Our processing of personal data is aligned with the requirements of:

• Federal Law No. 152-FZ "On Personal Data" (Russian Federation)
• General Data Protection Regulation (GDPR) of the European Union
• ISO/IEC 27001 — Information Security Management System
• ISO/IEC 27018 — Protection of personal data in the cloud